Refund Policy

This Refund Policy is designed to govern the refund process for deposits made on our independent website. By making a deposit on our website, you signify your acceptance of the terms and conditions outlined in this policy.

1. General Rule for Deposit Refunds

1.1 12 - Hour Refund Window

If you wish to cancel your order and request a refund for the deposit, you may do so within 12 hours from the time of payment. However, the PayPal processing fees associated with the original transaction will be deducted from the refund amount. This is due to the fees already charged by PayPal for processing the payment, which we are unable to recover.

1.2 After 12 Hours

Once 12 hours have elapsed since the payment was made, deposits are non - refundable. This policy is in place to enable us to effectively plan and allocate resources for the services or products you have ordered.

1.3 Special Circumstances

On certain pages of our website, it is clearly stated that deposits are non - refundable once paid. In such cases, regardless of the time elapsed since payment, no refunds will be issued for deposits.

2. Refund Process

To initiate a refund within the 12 - hour window, please contact our customer support team. Provide your order number and a brief explanation for the cancellation. Our support team will process your refund request within 3 business days. The refunded amount, minus the PayPal processing fees, will be credited back to the original payment method used for the deposit.

3. Exceptions

There are currently no exceptions to this refund policy, unless otherwise required by law. We recommend carefully considering your purchase decision before making a deposit.

4. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page. If you continue to use our website after the implementation of the new policy, you are deemed to have accepted the updated terms.

Shanghai Touch Technology Co.,Ltd

1st,March,2025